Terms of Service
Last updated: 2026-05-21
1. Acceptance
By installing the Cart Recovery AI Shopify app you (the "merchant") agree to these terms. If you don't agree, uninstall the app.
2. Service
Cart Recovery AI detects abandoned checkouts on your Shopify store and sends recovery messages to the cart owner via email and (where opted-in) SMS. Message copy is generated using AI and personalised per cart.
3. Subscription and billing
- 14-day free trial, no card required.
- Plans: Starter ($49/mo), Growth ($99/mo), Pro ($199/mo). Annual plans available at ~17% discount.
- Billed via Stripe. Cancel any time from the dashboard.
- No refunds for partial months.
4. Merchant responsibilities
- You confirm that customers in your store have consented to receive marketing communications where required by law (TCPA, GDPR, CASL).
- You will not use the service to send messages unrelated to cart recovery, or messages to recipients who have not opted in.
- You are responsible for the accuracy of your store data.
5. Acceptable use
No spam, no illegal content, no use that violates Shopify's terms or applicable law. We may suspend the service for breach.
6. Data and privacy
See our Privacy Policy.
7. Uptime and limitations
We aim for 99.9% monthly uptime but do not guarantee uninterrupted service. We are not liable for lost revenue arising from outages, message delivery failures, or AI personalisation choices.
8. Termination
Either party may terminate at any time. On termination, your data is deleted within 90 days unless you request immediate deletion.
9. Limitation of liability
Our aggregate liability is capped at fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
10. Changes
Material changes will be announced via the dashboard at least 14 days in advance.